SHEHNAI

For Dastaan e Safar Collection:

• Stitched Local delivery timeline is 16 -18 working days
• Stitched International delivery timeline is 20-22 working days
• Unstitched local delivery timeline is 10-12 working days
• Unstitched International delivery timeline is 12-15 working days

Local (Pakistan) Shipping

• Processing Time: Your order will be dispatched within 10-12 working days after a sales advisor sends you a order confirmation.

International Shipping

• Processing Time:  Your order will be dispatched within 3-4 weeks after a sales advisor sends you a order confirmation.
• Charges: Depending on your location.
• Customs & Duties: Please note that international customers are responsible for any customs fees or import duties that may apply in their country.

Note: All shipping and handling costs are the responsibility of the customer

Due to the ongoing regional conflict, airspace closures affecting US and Gulf routes, international shipments may experience delays until normal flight operations resume; we sincerely appreciate your patience and understanding.

Disclaimer:

We use third party courier service to ship your orders. We are not responsible for delays caused by unforeseen circumstances such as natural disaster, Flood, Heavy Rain, Political unrest, strikes or courier service disruption. We appreciate your patience and understanding in such rare cases.

Return & Exchange Policy

At Sara Abid Abdullah, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Return & Exchange policy below:

Sara Abid Abdullah accepts Returns and Exchanges in the following instances:

1. Product (s) delivered is inaccurate than the one ordered.
2. Product (s) delivered is damaged on receipt.

In all the cases above, please be advised:

* Exchanges are accepted within 48 hours after delivery.

* Items must be unused, unworn, unwashed, and in their original condition with tags intact.

 • Exchange requests will be approved only in cases of size issues or manufacturing defects From Sara Abid Abdullah.

* Items purchased on sale or at a discounted price are not eligible for exchange.

* Customers are responsible for return shipping costs, unless the item received is defective or incorrect.

* Exchanges are subject to product availability.

Sara Abid Abdullah reserves the right to approve or decline exchange requests if the above conditions are not met.

How to Request an Exchange

1. How to Apply

Please contact our customer support team via WhatsApp at +92 321 0066603 or email saraabidabdullah@gmail.com

* Your order number

* Clear photos of the item

* Reason for exchange

2. Approval Process

Once your request is reviewed and approved, our team will guide you through the next steps.

3. Shipping Charges

Shipping costs for exchanges will be borne by the customer, unless the item received was incorrect or damaged.

• We have a no refund policy.
• Once the order is confirmed and the payment is made, the order cannot be cancelled.

Color Disclaimer

At Sara Abid Abdullah, we make every effort to display product colors as accurately as possible. However, variations may occur due to studio lighting, photography, fabric texture, and screen resolution or brightness settings on different devices. Therefore, minor color differences are not considered defects and are not eligible for exchange.

Dry clean Only
Do not use any type of bleach or stain removing chemicals